SUSE Linux Enterprise Server Care Pack
OSC Korea's SLES Care Pack gives you the best means to introduce and operate a stable system and offer best service for your clients
With low cost and high efficiency, you can receive proactive services and reactive support for your SUSE software including SUSE Linux Enterprise Server (SLES). This package offers a stable and efficient methods to build and operate Opensource based system. You will have various contact channels to get the best technical support including implementation, environmental configuration, build, deploy, performance tuning, audit, and failure response.
Product
Description
Tech Support Detail
Notes
SLES 1 Year Tech Support Care
Professional Service ; SUSE Linux Cluster Support Service and for SAP
- General Technical Support
- - Operation & General Tech Support (Bug Patch, Update, Upgrade, Q&A etc.) : Remote Support - Office Hours : 9 a.m. ~ 5 p.m. (Mon. ~ Fri.)
- Support Channel: Phone, Email, Messenger & Helpdesk
- Dedicated Engineer - Quarterly Inspection
- OSC Korea Helpdesk Portal for technical support using ticket system to track and manage customer issue - Failure Tech Support
- - Failure Response : Initial Response Within 4 Hours
- RCA(Root Cause Analysis) Reporting
- Office Hours : 9 a.m. ~ 6 p.m. (Mon. ~ Fri.)
- Support Channel : Phone, Email, Messenger, Remote Access Support
- Dedicated Engineer - 6 times support (Incl. Remote support)
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SLES Install Support Pack
SLES / HA Cluster Install Configuration Support
Initial Setup (On-site Tech Support)
SUSE / HA Environment Configuration & Guide
Hand-over to Customer after Test
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SLES Care Pack Benefits
You can transform your system to a low cost and efficient system by adopting the latest technologies.
Build a seamless business running on SUSE Linux Enterprise Server (SLES) and optimized platform.
System Support for
Opensource Technologies
Build a Cost Effective
Operation System
Prevent Failure and Reduce
Recovery Time
